Employment Opportunities

Operations Coordinator

Job description

• Job type: Full-time (35 or 38 hours per week)

• Classification: SCHADS Level 5 ($49.28 per hour)

• Location: 267 Broadway, Glebe; other locations as specified 

• Reports to: Director of Operations

NUAA is a peer-led organisation aimed at promoting the health, human rights and dignity of people who use or have used drugs in NSW.

NUAA can offer the right person a flexible and supportive workplace. If you like a challenge, have experience working in operations role, can juggle competing priorities and would love to support a dynamic team, get in touch. NUAA can give you the opportunity to work in an organisation that makes a difference to people’s lives.

Your key responsibilities will be to:

• Manage IT systems and support, including Microsoft 365 administration, basic troubleshooting, and liaison with external IT providers.

• Manage and actively grow NUAA Memberships incl. organisation of NUAA’s AGM.

• Oversee cyber security practices, manage NUAA’s password manager, and support staff awareness of IT security protocols.

• Provide operational support across HR functions, including onboarding/offboarding, line management of staff, and volunteer supervision.

• Ensure compliance with WHS and risk management systems, acting as the WHS Officer and maintaining required registers.

• Support financial processes, including payroll, accounts, and basic bookkeeping tasks in the absence of the Org Services Specialist.

• Lead the development and implementation of policies and procedures, including chairing the Policy Committee and maintaining documentation.

• Maintain organisational systems such as Salesforce, internal registers, and the Learning Hub, ensuring they are current and accessible.

• Coordinate internal and external NUAA events, including technical setup, logistics, and preparation of timelines and budgets.

• Actively contribute to accreditation, continuous improvement, and administrative processes to support the smooth operation of NUAA.

Benefits of the role

• Work for an organisation supporting our community

• Competitive salary

• Additional Gifted Christmas Leave (8 days in addition to public holidays)

• Optional Rostered Day Off (RDO)

• Access to NFP Salary Packing & Meal Entertainment Benefit

• Flexible work arrangements incl. WFH options

• Employee Assistance Program (EAP) available

Selection Criteria

Essential:

• Understanding of the issues facing people who use or have used drugs illicitly.

• Demonstrated knowledge and experience in operations management.

• Proven ability to manage multiple projects with competing deadlines in a dynamic work environment.

• Strong IT skills, including troubleshooting, providing staff support, navigating cloud-based systems, and contributing to cybersecurity practices.

• Experience in Work Health and Safety (WHS) compliance and organisational risk management.

• Ability to quickly learn and implement new systems and processes.

• Proven ability to work proactively and take initiative, including managing responsibilities with minimal supervision and identifying opportunities for improvement.

• Strong interpersonal and communication skills, with the ability to work collaboratively and independently, including with external stakeholders.

Desirable:

• Experience in managing membership systems and developing strategies to grow and engage a member base, including stakeholder communication and database oversight.

• Experience in HR processes incl. on- and off-boarding of new staff.

• Good understanding of financial processes, payroll and the use of Xero.

• Current NSW driver's license.

Please note:

Applications MUST address the selection criteria to be considered.