PeerLine
What is PeerLine?
PeerLine is service run by the NSW Users and AIDS Association. We are a confidential peer-run telephone service providing support to people who use drugs, who are on the opioid treatment program or who are seeking treatment across NSW. We’re not a counselling service, we’re a non-judgemental team of peers who are trained to listen and offer referrals, support and individual advocacy.
We speak your language and are here to talk, or just listen, about what is happening in your life. We're here to help you connect with your community and empower you to take control.
Call us for free on 1800 644 413 or email peerline@nuaa.org.au to connect with one of our friendly peers.
In case of emergency please call 000.
FAQ’s
What can PeerLine help with?
Regardless of why you call us, PeerLine staff are here to listen and support you. We take a strengths-based approach - that means we help you use all your skills and experience to find a solution.
PeerLine staff are here to:
Listen;
connect and understand; and
offer information, support, referrals and advocacy.
provide support if you have a problem with your Opioid Treatment Program (your prescriber has moved, you’re behind on your dosing fees)
provide injecting or harm reduction advice
provide information on where to get naloxone
talk about safer partying
provide support during a detox or comedown
If we can’t help you, we will do our best to find out who can.
How do I access PeerLine?
We take calls from 9.00am to 5.00pm Monday to Friday (excluding public holidays).
Call us for free on 1800 644 413 or email peerline@nuaa.org.au to connect with one of our friendly peers.
Is it confidential?
PeerLine is a confidential service – we do not discuss any of your information with anyone else, unless you want us to.
As PeerLine is primarily a telephone service, we will ask for your consent verbally.
Who runs PeerLine?
PeerLine is run by the NSW Users and AIDS Association (NUAA), a peer-based drug user organisation. NUAA works to improve the health, welfare and dignity of people who use drugs. NUAA strives to improve advocacy for, and services supporting, the diversity of people impacted by stigma and discrimination caused by the criminalisation of drug use across NSW through working with a broad range of stakeholders and partners to support system change.
What if I am not in NSW?
If your call is about opiate pharmacotherapy and you are not in NSW you can call:
QLD – Queensland Pharmacotherapy Advocacy Mediation & Support Service (QPAMS)
PH: 1800 175 889 – a program of the Queensland drug user organisation, Queensland Injectors Voice for Advocacy and Action (QUIVAA)WA – Opiate Replacement Pharmacotherapy Advocacy and Complaints Service (ORPACS)
PH: (08) 9321 2877 – a program of the WA drug user organisation, Peer Based Harm Reduction WAVIC – Pharmacotherapy Advocacy Mediation Support (PAMS)
PH: 1800 642 428 – a program run by the Victorian drug user organisation, Harm Reduction Victoria (HRVic)
If you are NOT in NSW and want to discuss something unrelated to the Opioid Treatment Program, your local, state or territory drug-user organisation may be able to help you.
Check the AIVL (Australian IV League- the national drug user organisation) website or phone AIVL directly on 02 6279 1600 for more info on who to call in your state.