Complaints and grievances

Grievances:

Before entering into a formal grievance procedure, you should attempt to resolve the matter through informal discussion. If, after discussion, you are not able to resolve your grievance or if the grievance is so serious that informal resolution is not possible or appropriate, then the process is outlined below.

Step 1. The aggrieved party should notify in writing:

• For grievances against staff members, notify the Director of Operations

• For grievances against the Director of Operations, notify the CEO

• For grievances against the CEO, notify the Chair of the NUAA Board

• For grievances against the Chair, notify the vice-Chair

Step 2. The notification should include:

• The nature of the grievance

• Who (or what policy) was involved

• How the aggrieved party would like to see the complaint resolved.

Step 3. After receiving written notification of the grievance, the Director of Operations, the CEO, the Chair or the Vice Chair will write to the aggrieved party, noting the grievance, within reason.

Step 4. If necessary, the Director of Operations, the CEO, the Chair or the Vice Chair may contact you to collect additional information.

Complaints & Feedback Form