Other Help Lines With Set Hours

If you are looking for information, advice, support or referral about alcohol and other drugs, or general mental health, youth or domestic violence support, you can contact the telephone support lines below. (For immediate 24/7 help regarding alcohol and other drugs, go here; for immediate 24/7 help regarding mental health go here.) 

Drug and Alcohol

Opioid Treatment Line (OTL, formerly MACS)

Opioid Treatment Line is a helpline for people who are looking for Opioid Replacement Treatment or are currently on Opioid Replacement Treatment and have questions about how treatment is being delivered or how they have been treated. OTL operates Monday to Friday 9.30am-5pm (not public holidays).

Free call 1800 642 428. More information.

Better Health Chanel: SayWhen

This page provides you with online information and resources to help you make decisions about your drinking, whatever those decisions are. And if you decide you’d like to make a change, it can provide you with information and resources to make those changes.

Free call 1800 888 236 or visit the SayWhen site 

Youth/Family Services


Free online and telephone service for young people aged between 12 and 25 and their families. You can contact them by phone or email Headspace to talk to a trained mental health professional about any problems you are facing. All discussions are confidential.

Free call 1800 650 890 or visit the Headspace site

Parent Line

Parent Line is a telephone counselling service for parents of children aged 0 to 18 who live in New South Wales. You can speak to a trained counsellor about a range of parenting issues. They can also provide information, support and referral to other services in NSW. 9am to 9pm, Monday to Friday and 4pm to 9pm on weekends.

Call 1300 1300 52 or visit the Parent Line site.

Family Relationship Advice Line  (FRAL)

Relationships Australia provides a range of services across Australia. Services include counseling, family dispute resolution (mediation) and a range of family and community support and family and relationship skills courses. If you are experiencing a family crisis you can ring Family Relationship Advice Line for support information and referral. 8am-8pm, Mon to Fri, 10 am-4pm Sat .

Free call 1800 050 321 or visit the FRAL site.

Domestic Violence Line (DVL)

The Domestic Violence Line provides telephone counselling, information and referrals for women and same-sex partners who are experiencing or have experienced domestic violence 24 hours a day, 7 days a week. The service can provide you with support, information and referral to services across NSW who can help.

Free call 1800 656 463 of visit the DVL site

MensLine Australia

A telephone and online support, information and referral service for men 24 hours a day, 7 days a week. MensLine provides men with support to help them deal with relationship and family problems in an effective way.

Call 1300 78 99 78 or visit MensLine site

Mental Health

MindSpot Clinic

The MindSpot Clinic is a free phone or online service for people troubled by anxiety or depression. They can provide you deal with your symptoms and help you find local services to address for anxiety or depression. 8am-8pm, Monday to Friday, 8am-6pm Saturdays.

Free call 1800 61 44 34 or visit MindSpot site 

Beyond Blue

Beyond Blue is an information and support service for people who may be experiencing anxiety or depression. You can call their crisis line 24 hours a day, 7 days a week and speak to a trained mental health professional, or you can chat online at 3pm-6pm dailiy

Call 1300 22 4636; Chat online 3pm – 12am daily Beyond Blue site