Other Help Lines With Set Hours
If you are looking for information, advice, support or referral about alcohol and other drugs, or general mental health, youth or domestic violence support, you can contact the telephone support lines below. (For immediate 24/7 help regarding alcohol and other drugs, go here; for immediate 24/7 help regarding mental health go here.)
DRUG AND ALCOHOL
Opioid Treatment Line (OTL, formerly MACS)
Opioid Treatment Line is a helpline for people who are looking for Opioid Replacement Treatment or are currently on Opioid Replacement Treatment and have questions about how treatment is being delivered or how they have been treated. OTL operates Monday to Friday 9.30am-5pm (not public holidays).
Free call 1800 642 428 OTL site.
Cannabis Information and Helpline (CIH)
The cannabis information and helpline is a service available to anyone who is concerned about their cannabis use or family member or friend’s cannabis use. They can provide you with information support and referral to treatment services.
Call 1800 30 40 50 11am–7pm, Monday to Friday (including public holidays). CIH site.
SayWhen provides you with online information and resources to help you make decisions about your drinking, whatever those decisions are. And if you decide you’d like to make a change, SayWhen can provide you with information and resources to make those changes.
Free call 1800 422 599 SayWhen site
Free online and telephone service for young people aged between 12 and 25 and their families. You can contact them by phone or email Headspace to talk to a trained mental health professional about any problems you are facing. All discussions are confidential.
Free call 1800 650 890 Headspace site
Parent Line is a telephone counselling service for parents of children aged 0 to 18 who live in New South Wales. You can speak to a trained counsellor about a range of parenting issues. They can also provide information, support and referral to other services in NSW. 9am to 9pm, Monday to Friday and 4pm to 9pm on weekends.
Call 1300 1300 52 Parent Line site.
Family Relationship Advice Line (FRAL)
Relationships Australia provides a range of services across Australia. Services include counseling, family dispute resolution (mediation) and a range of family and community support and education programs. If you are experiencing a family crisis you can ring Family Relationship Advice Line for support information and referral. 8am-8pm, Mon to Fri, 10 am-4pm Sat .
Free call 1800 050 321 FRAL site.
Domestic Violence Line (DVL)
The Domestic Violence Line provides telephone counselling, information and referrals for women and same-sex partners who are experiencing or have experienced domestic violence 24 hours a day, 7 days a week. The service can provide you with support, information and referral to services across NSW who can help.
Free call 1800 656 463 DVL site
A telephone and online support, information and referral service for men 24 hours a day, 7 days a week. MensLine provides men with support to help them deal with relationship and family problems in an effective way.
Call 1300 78 99 78 MensLine site
The MindSpot Clinic is a free phone or online service for people troubled by anxiety or depression. They can provide you deal with your symptoms and help you find local services to address for anxiety or depression. 8am-8pm, Monday to Friday, 8am-6pm Saturdays.
Free call 1800 61 44 34 MindSpot site
Beyond Blue is an information and support service for people who may be experiencing anxiety or depression. You can call their crisis line 24 hours a day, 7 days a week and speak to a trained mental health professional, or you can chat online at 3pm-6pm dailiy