Complaints about NUAA

Are you unhappy with your treatment or services provided to you by NUAA? You can make a complaint about a NUAA service, a NUAA staff member or a NUAA volunteer by phone or by email.

You can request a copy of NUAA’s Grievance procedure. It outlines how you can make a complaint and the process NUAA will take to investigate your complaint. Once your complaint has been received, NUAA will contact you within 14 days to inform you of the steps NUAA has taken, or will take, to address your complaint.

Written complaints should be addressed to:


P.O. Box 350 Strawberry Hills NSW 2012

Or if your complaint is about the CEO please address it to:

The NUAA Board

P.O. Box 350 Strawberry Hills NSW 2012

Or you can email your complaint to: or you can ring the NUAA on (02) 8354 7300 or free call 1800 644 413